Didn't receive your QR code? Payment shows as 'Pending'?

If your departure is within the next 3 days, you will receive your QR code immediately by email after successful payment.

If you selected a later departure date, we will automatically send your QR code 48 hours before your scheduled departure.

⚠️ Important:

If your payment shows as Pending in your bank app, it means the payment was not successful. The transaction will not be charged and will automatically expire. You do not need to worry — no money will be taken from your account.

If needed, you can safely try again using a different browser or payment method.

Contact us

e-CD Indonesia

Otto Reuchlinweg 114-2

3072 MD Rotterdam

Email
info@ecd-indonesia.com

Click here to view our refund policy.

Information and images contained on this website are the property of ECD-Indonesia.com and may not be reproduced, reused, or appropriated in any way without the express written consent of the owner. ECD-Indonesia.com is a privately owned third-party service provider and is not affiliated with the Indonesian Government or the Directorate General of Customs and Excise. We offer a paid document assistance service designed to simplify the process of completing and submitting the Electronic Customs Declaration (E-CD) form for travelers to Indonesia. This is a commercial website and advertisement. Filing the E-CD form through the official Indonesian government portal is free of charge. You can access the official website here: https://ecd.beacukai.go.id/. Our service includes assistance with the preparation, verification, and timely submission of the form, with optional early input, digital delivery, and customer support. Depending on the selected options and add-ons, our total service fees range from $20 to $160. Please note: VAT (Value Added Tax) is applied depending on your billing country. Customers within the European Union will be charged VAT at the rate applicable in their respective country. For a detailed overview, please refer to our VAT rate page. By using this website, you acknowledge that you are purchasing a commercial service and that you are not required to use our platform to complete the official declaration.